Refund policy

Refund Policy

We want you to actually use this, not keep it in a box in case you want to return it.

60 days

You have 60 days from the day your order arrives to return the Reset Cup for a full refund of the purchase price. You can use it during that time. We'd rather you tried it properly than sent it back unopened.

How to start a return

Email sentway.info@gmail.com with your order number and we'll send you the return address. Please contact us before sending anything back, returns that arrive without notice can take much longer to match to an order.

Condition

Return the device, the charging cable and the filter cotton if you still have it. Normal use is fine. We can't refund items that have been damaged beyond normal use, taken apart, or returned without the device itself.

Return shipping

Return shipping is paid by you. We recommend a tracked service, we can only refund items we actually receive.

Refunds

Once your return arrives we'll inspect it and issue your refund within 5 business days, to the original payment method. Depending on your bank it may take a further 5 to 10 business days to appear. We refund the full purchase price. Original shipping costs, where charged, are not refunded.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, email sentway.info@gmail.com within 14 days with your order number and a photo. We'll replace it or refund it in full, and you won't pay return shipping.

Orders that don't arrive

If your order hasn't arrived within 20 business days of dispatch, contact us and we'll either resend it or refund you.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Email us as soon as possible, we usually dispatch within 1–2 business days.

Contact

sentway.info@gmail.com· SENTWÂY,